Shipping Policy

Last Updated: [Jan 1st 2026]

This Shipping Policy describes how Rotary sKnob processes and ships merchandise to customers worldwide. By placing an order, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship to most countries worldwide.
If your country is not available at checkout, shipping to that location may be restricted due to carrier, customs, or regulatory limitations.

Some products may be restricted from international shipping due to size, materials, or local import regulations. [shopify.com]

2. Order Processing Time

• Orders are processed within 5-7 business days after payment is confirmed.
• Business days do not include weekends or public holidays.
• Orders placed after [cutoff time, e.g., 2:00 PM ET] are processed the next business day.

Processing time does not include shipping or transit time. [shopify.com]

3. Shipping Methods & Delivery Estimates

We partner with major international carriers such as DHL, FedEx, UPS, and national postal services, depending on destination and service level.

Estimated delivery times (after dispatch):

• Domestic (U.S.): 3-7 business days]
• International Standard: [7-14 business days]

Delivery estimates are provided at checkout and may vary due to customs clearance, weather, or carrier delays. [rushorder.com]

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination country
• Package weight and dimensions
• Selected shipping method

Any promotional or free‑shipping offers apply only to the shipping charge and do not include customs duties or taxes unless explicitly stated.

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, import taxes, VAT, or brokerage fees imposed by the destination country.

• These charges are not included in the item price or shipping cost unless clearly stated.
• Customers are responsible for paying any additional charges required for delivery.
• Refusal to pay customs fees may result in the shipment being returned or abandoned.

Customs policies vary by country, and we recommend checking with your local customs office for more information. [ups.com], [cbp.gov]

6. Shipment Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Tracking updates may be delayed for international shipments while packages are in customs or transferred between carriers. [shopify.com]

7. Delays, Lost, or Damaged Shipments

While we work closely with our shipping partners, we are not responsible for delays caused by:

• Customs inspections
• Carrier disruptions
• Weather events
• Incorrect or incomplete delivery information

If your order arrives damaged or appears lost in transit, please contact us within 3 days of the delivery date so we can assist with a carrier claim where applicable. [eforms.com]

8. Incorrect Address & Undeliverable Packages

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address:

• We may charge a reshipping fee, or
• Refund the order minus original shipping costs, depending on the circumstance

9. Returns & Exchanges (International Orders)

International returns are accepted only if explicitly stated in our Return Policy.

• Return shipping costs, duties, and taxes are the responsibility of the customer.
• Original shipping charges and customs fees are non‑refundable.
• Returned items must be unused and in original packaging.

International return logistics may require additional documentation for customs clearance. [fedex.com]

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about shipping, please contact:

Email: [support@rotarysknob.com]
Business Hours: Mon - Fri 9am-5pm EST